Terms of Service

3.1 Account Creation and Eligibility

You must be at least 16 years old and have the legal capacity to enter into this agreement. You must provide accurate, complete, and current information when creating your account. Organizations may create accounts on behalf of their employees with proper authorization.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must use strong passwords and enable two-factor authentication when available
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized use of your account
• We are not liable for losses resulting from unauthorized use of your account

3.3 User Responsibilities

• Provide honest, constructive, and professional feedback
• Respect the privacy and confidentiality of other users
• Use the Service only for legitimate business purposes
• Comply with all applicable laws and regulations
• Maintain current and accurate profile information

4.1 Feedback Content Standards

Feedback provided through our Service must be:

• Factual and based on direct experience or observation
• Professional and constructive in nature
• Free from discriminatory, harassing, or threatening content
• Relevant to work performance, team dynamics, or professional development
• Respectful of individuals' dignity and privacy

4.2 Prohibited Activities

You agree not to use the Service to:

5.1 Subscription Plans

We offer both free and paid subscription plans. Free plans are subject to usage limitations including team size, number of surveys, and AI insights. Paid plans require valid payment information and are billed in advance on a monthly or annual basis.

5.2 Billing and Payment

• Subscription fees are charged in advance and automatically renew
• All prices are in US Dollars unless otherwise specified
• Taxes may be added to your invoice as required by law
• Payment is due immediately upon invoice unless other terms are agreed
• Late payments may result in service suspension

5.3 Refunds and Cancellations

• All fees are non-refundable except as required by law or our refund policy
• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing period
• No partial refunds for unused portions of the service
• We may offer prorated refunds at our discretion for service issues

5.4 Price Changes

We reserve the right to change our pricing with 30 days' advance notice. Existing subscribers will be notified by email and may cancel before the new pricing takes effect.

6.1 Your Data Ownership

You retain ownership of all data you input into the Service ("Customer Data"), including feedback content, team information, and user profiles. We do not claim ownership of your data and use it solely to provide the Service as described in our Privacy Policy.

6.2 Data Processing and AI Analysis

We process your data to provide the Service, including using artificial intelligence to analyze feedback and generate insights. AI processing helps identify themes, sentiment patterns, and recommendations to improve team dynamics and individual growth.

6.3 Anonymous Feedback

When users choose to provide anonymous feedback, we implement technical measures to protect their identity. However, complete anonymity cannot be guaranteed in all circumstances, particularly in very small teams where feedback patterns might be identifiable.

6.4 Data Export and Portability

You may export your data at any time in standard formats (CSV, JSON). Upon account termination, data export is available for 30 days after which data may be permanently deleted in accordance with our retention policies.

7.1 Uptime Commitment

We target 99.5% uptime for our Service, calculated monthly and excluding scheduled maintenance. Planned maintenance will be announced at least 48 hours in advance through email notifications and service status updates.

7.2 Service Credits

For paid subscribers, service credits may apply for extended outages exceeding our SLA:

• Uptime 99.0% - 99.49%: 10% service credit
• Uptime 95.0% - 98.99%: 25% service credit
• Uptime below 95.0%: 50% service credit

7.3 Support Response Times

8.1 AI-Generated Content

AI-generated insights and recommendations are provided for informational purposes only and should not be considered as professional advice. We do not guarantee the accuracy, completeness, or suitability of AI analysis for any particular purpose.

8.2 Human Judgment Required

Users should exercise professional judgment when acting on AI recommendations. AI analysis is intended to supplement, not replace, human decision-making in personnel and team management matters.

8.3 Bias and Limitations

AI systems may have inherent biases or limitations. We continuously work to improve our AI models, but users should be aware that AI analysis may not capture all nuances of human feedback and workplace dynamics.

12.1 Termination by You

You may terminate your account at any time by canceling your subscription through your account settings or contacting support. Termination is effective at the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your access immediately if you violate these Terms, engage in prohibited activities, or fail to pay fees when due. We will provide notice when possible, except in cases of serious violations.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable retention period in accordance with our Privacy Policy. You remain liable for all charges incurred before termination.

13.1 Informal Resolution

Before pursuing formal dispute resolution, the parties agree to attempt to resolve any disputes through good faith negotiations for a period of 30 days. Contact us at legal@360aifeedback.com to initiate informal resolution.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any disputes shall be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in [Your State/City] or remotely by mutual agreement.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions or collective proceedings, except where prohibited by law.

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you accept, constitute the entire agreement between you and us regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16.3 Assignment

We may assign our rights and obligations under these Terms. You may not assign your rights without our prior written consent.

16.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.