Cookie Policy
How we use cookies and similar technologies on our platform
Last updated: December 2024 | Version 1.0
Quick Summary: We use cookies to keep you logged in, remember your preferences, and understand how you use our service. You can control most cookies through your browser settings, but some are essential for the platform to work properly.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences, keeping you logged in, and understanding how you use our service.
This Cookie Policy explains how 360 AI Feedback, LLC ("we," "our," or "us") uses cookies and similar technologies on our platform at 360aifeedback.com and related services.
2. Types of Cookies We Use
ESSENTIALStrictly Necessary Cookies
These cookies are essential for our website to function properly. They cannot be disabled as they are necessary for basic functionality and security.
| Cookie Name | Purpose | Duration |
|---|---|---|
| sb-auth-token | Authentication session management | 7 days |
| sb-refresh-token | Session refresh for continuous login | 30 days |
| csrf_token | Security protection against cross-site attacks | Session |
| next-auth.session-token | Session state management | 30 days |
| cookie-consent | Remember your cookie preferences | 1 year |
FUNCTIONALFunctionality Cookies
These cookies remember your preferences and choices to provide you with a more personalized experience.
| Cookie Name | Purpose | Duration |
|---|---|---|
| theme-preference | Remember dark/light mode setting | 1 year |
| sidebar-collapsed | Remember navigation sidebar state | 30 days |
| language-preference | Remember selected language | 1 year |
| onboarding-step | Track onboarding progress | 30 days |
| dashboard-layout | Remember dashboard customization | 90 days |
PERFORMANCEPerformance & Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _vercel_insights | Website performance monitoring | 24 hours |
| session_id | Track user session for analytics | 30 minutes |
| page_views | Count page visits and popular content | 30 days |
| feature_usage | Understand which features are most used | 90 days |
3. Third-Party Cookies
We use several trusted third-party services that may set their own cookies. These services help us provide payment processing, authentication, and other essential features.
Google OAuth
For secure Google sign-in functionality
- • __Secure-1PSID, __Secure-3PSID
- • NID, SID, HSID
- • Duration: 2 years
- • Google Privacy Policy
Stripe
For secure payment processing
- • __stripe_mid, __stripe_sid
- • stripe_js, stripe_checkout
- • Duration: 1 year
- • Stripe Privacy Policy
Supabase
For database and authentication services
- • sb-auth-token variants
- • supabase.auth.token
- • Duration: 7-30 days
- • Supabase Privacy Policy
Vercel
For hosting and performance monitoring
- • __vercel_insights_id
- • _vercel_speed_insights
- • Duration: 24 hours
- • Vercel Privacy Policy
4. Why We Use Cookies
We use cookies for several important purposes to provide you with the best possible experience:
🔒 Security & Authentication
- • Keep you securely logged in
- • Protect against unauthorized access
- • Prevent cross-site request forgery
- • Manage session timeouts
⚙️ Functionality
- • Remember your preferences
- • Maintain your settings across sessions
- • Provide personalized experience
- • Save your onboarding progress
📊 Analytics & Improvement
- • Understand how you use our service
- • Identify popular features
- • Monitor performance and errors
- • Improve user experience
💳 Payment Processing
- • Secure payment processing
- • Fraud prevention
- • Subscription management
- • Transaction security
5. How to Control Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- Block all cookies
- Block third-party cookies only
- Delete existing cookies
- Set preferences for specific websites
- Get notifications when cookies are set
5.2 Browser-Specific Instructions
Desktop Browsers:
Mobile Browsers:
- • Chrome Mobile: Menu → Settings → Site settings → Cookies
- • Safari iOS: Settings → Safari → Block All Cookies
- • Firefox Mobile: Menu → Settings → Data Management
- • Samsung Internet: Menu → Settings → Sites and downloads
5.3 Impact of Disabling Cookies
⚠️ Important: Disabling certain cookies may affect your experience:
- • Essential cookies: You may not be able to log in or use core features
- • Functional cookies: Your preferences won't be saved between sessions
- • Performance cookies: We can't improve the service based on usage patterns
6. Cookie Consent Management
6.1 Consent Banner
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies for the full experience
- Accept only essential cookies for basic functionality
- Customize your cookie preferences by category
- Learn more about each type of cookie we use
6.2 Changing Your Preferences
You can change your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Using the cookie preference center in your account settings
- Contacting us at privacy@360aifeedback.com
6.3 Legitimate Interest
For certain analytics and performance cookies, we rely on legitimate interest as our legal basis. You have the right to object to this processing at any time through your cookie preferences or by contacting us.
7. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, new features, or legal requirements. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you through email or a prominent notice on our website
- Request renewed consent where required by law
- Provide a summary of material changes
We encourage you to review this policy periodically to stay informed about how we use cookies.
8. Contact Us
If you have any questions about this Cookie Policy or our use of cookies, please contact us:
Privacy Team
Email: privacy@360aifeedback.com
Phone: [Your Business Phone]
Response Time: Within 2 business days
Related Policies: This Cookie Policy supplements our Privacy Policy and Terms of Service. For B2B customers processing EU personal data, please also review our Data Processing Agreement.